Phones aren't to blame for retailers' CX woes. Rather, it's a lack of telephony between the phone system and CRM, which, when ...

In fact, much of the experimentation and research to develop the first telephone happened in Boston, leading up to the ...

Alexander Graham Bell called his assistant, Thomas Watson, on March 10, 1876. Communication has evolved ever since.

Let’s be real—business communication has changed. Traditional desk phones still have their place, but relying solely on ...