Futurism on MSN1mon
World's Largest Call Center Deploys AI to "Neutralize the Accent" of Indian Employees
"When you have an Indian agent on the line ... are displeased by the optics of "neutralizing" call center workers' accents.
Indiatimes20d
CEO of world's largest call center operator for using AI solution to change Desi accent, says: Indian agents are hard to ...
Teleperformance SE has deployed AI technology by Sanas to modify the accents of its Indian call center employees in real time. The system aims to enhance customer understanding and satisfaction ...
Business Insider India4y
Here's how a guy from Gurugram used pop-up ads and a call centre to defraud unsuspecting Americans for up to $3 million
A 29-year-old Indian national has been sentenced to three years in a US federal prison on charges of call centre fraud. The verdict comes a few months after the accused pleaded guilty of ...