It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, bills hit an average of $182, ...

The following explores the ins and outs of real-time analytics and presents a few best practices that can help companies use ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...

Georgia Power has filed its 2025 Integrated Resource Plan (IRP) with the Georgia Public Service Commission (PSC), a roadmap ...

The reusable plastic packaging maker wants to get closer to its customers, but that does not just mean geographically.

Fix-It Right Plumbing, a leading provider of plumbing services across Melbourne, Geelong, and Canberra, is pleased to ...

Aston Martin’s new CEO Adrian Hallmark said the company can be sustainably profitable—without continuation cars.

“The healthcare system in America needs to be better ... Cigna did not specify how much customer satisfaction would influence executive pay nor which executives would be affected.

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Walmart-owned Sam's Club saw a huge jump in this year's customer satisfaction rankings, while Costco's score slipped slightly ...