Fix-It Right Plumbing, a leading provider of plumbing services across Melbourne, Geelong, and Canberra, is pleased to ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

AI transforms loyalty programs by predicting customer needs, automating engagement and delivering hyper-relevant offers.

In the ever-evolving digital marketplace, placing customers at the heart of your business strategy isn’t just a trend—it's a ...

Recent advancements in AI are helping insurers and auto repair shops accelerate resolve vehicle damage claims.

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Aston Martin’s new CEO Adrian Hallmark said the company can be sustainably profitable—without continuation cars.

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...

Georgia Power has filed its 2025 Integrated Resource Plan (IRP) with the Georgia Public Service Commission (PSC), a roadmap ...

UK organisations – especially energy providers – must adopt AI-powered solutions that subtly build customer confidence, such as self-service to help consumers easily find critical information when in ...

UK organisations face a considerable challenge in identifying and supporting vulnerable customers at scale, underscoring the need for AI in customer service. While awareness of vulnerability grows, a ...