What if the compliments you thought were kind are actually quietly cutting people down? Find out how subtle biases hide in everyday praise—and what to say instead.

Giving genuine thanks for an unexpected gift shows the giver that you truly recognize and appreciate their thoughtful gesture ...

OpenAI CEO Sam Altman jokingly hints that ChatGPT needs "tens of millions of dollars" to process users saying "please and ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...