Level two quality products and services need only satisfy customer expectations. The authors discuss the philosophies of eight quality experts - Crosby, Deming, Feigenbaum, Ishikawa, …

While quality assurance relates to how a process is performed or how a product is made, quality control is more the inspection aspect of quality management. An alternate definition is "the …

Learn About Quality Quality Topics A to Z. Explore the concepts, tools, applications, and technical terms that make up the world of quality. For more definitions, browse the online glossary of …

A quality management system (QMS) is a structured framework that defines and documents an organization’s processes, procedures, and responsibilities for achieving quality policies, …

The seven basic quality tools—also known as the old seven, the first seven, the basic seven, the classic seven, and the seven quality control tools—are simple yet effective and should be …

American Society for Quality’s (ASQ) Quality Resources is your one-stop online library of information related to quality. Access more than 75 years’ worth of content for all experience …

In this webcast, Robert Jasper, author of High Performance QMS, and Phil Jamison, solutions manager at MetricStream and a 30-year veteran in supplier quality management, walk through …

In an overview designed to give quality newcomers a glimpse of the knowledge they need to succeed, ten regular Quality Progress contributors write on 10 basic quality topics that are …

Unlock tailored insights and ASQ’s vast content library with Quincy, ASQ’s AI assistant for quality management. Quincy empowers quality excellence by providing solutions for lean, Six Sigma, …

Quality professionals need a handy reference of quality terms, acronyms, key people, and definitions. Browse the updated ASQ Quality Glossary here.