Items to an address outside the UK that are larger than letter size or clearly contain goods Restricted goods sent in the UK using Royal Mail Tracked 24® and Royal Mail Tracked 48® …

Every day, our staff up and down the country work hard to deliver an excellent service. If one of our staff has made a difference for you, we'd love to hear why. While we won't be back in …

Help if we've left your item with a neighbour If you’re not at home*, where possible we’ll deliver your item to your neighbour, instead of taking it back to the local Royal Mail Customer Service …

Pre-paid envelopes (including bespoke envelopes) were withdrawn from sale on 1st October 2022. Why has Royal Mail withdrawing this range of products? Royal Mail are migrating all …

Royal Mail prohibits or restricts certain items from our network, Restricted items may require additional packaging and labelling requirements to ensure they can be sent safely through the …

I need help with items returned to sender How long will you keep my item before returning it to the sender? If an item is undelivered we’ll normally hold on to it for 18 days. However, if there’s a …

Click & Drop Desktop is an application designed to function with Click & Drop. It provides a quick and easy way to import your orders by simply dropping a spreadsheet into a designated folder …

Royal Mail is proud to be the UK’s sole designated Universal Service Provider for post. We deliver a ‘one-price-goes-anywhere’ service on a range of letters and parcels to over 30 million …

We use machines to sort your mail and occasionally this can result in packaging being damaged. If we spot a damaged item we will place it in a Royal Mail bag to try and prevent further …

Redirection Help Hub You can apply for a redirection online. Before you start you'll need: A Royal Mail online account. If you haven’t got one already, you can set one up as part of your …