Nearshore Americas - Serving the Digital Supply Chain of the …
Predicting which Nearshore Americas’ stories will gain the strongest audience engagement on web pages is more art than science. Of course, classic interest areas – such as technology disruption, political upheaval, and country-focused analysis – always are …
EPAM Buys Neoris in $630 Million Deal - Nearshore Americas
In a major strategic move, global IT consultant EPAM Systems secured a US$630 million deal to acquire Neoris, one of Latin America’s top technology service providers.. Founded in 2000 by Mexican construction materials giant Cemex, Neoris serves over 400 clients across various industries, including manufacturing, banking and retail. While Neoris has been in operation for more than two decades ...
Nexus 2024: CXO Panel Explores Why Captives Will Continue to Rise
In a couple years, when nearshore investors think of captive centers, they might not be envisioning an office building or campus anymore.. The traditional definition of a captive conjures pictures of logo-specific offices where foreign workers learn the ins and outs of business operations taking place hundreds or even thousands of miles away.
Firstsource Buys Scottish BPO Firm Ascensos - Nearshore Americas
Indian IT/BPO firm Firstsource Solutions announced the acquisition of European BPO vendor Ascensos. Based in Motherwell, Scotland, Ascensos has a strong reputation for providing customer service to retail and e-commerce businesses.
Central American Countries Race to Expand Airport Capacity
As tourist numbers in Central America surpass pre-pandemic levels, countries throughout the region are racing to bolster their airport infrastructure.. From Belize to Nicaragua, nations are unveiling new airports, expanding existing facilities, and investing in modernizations to accommodate the growing influx of international visitors.
Live Translation: A Game-changing Tsunami for BPO
BPO vendor Transcom is rolling out a real-time voice-translation tool that could spell the end of AI-powered chatbots in the contact center industry.. The tool not only challenges the role of chatbots — it has the potential to revolutionize the entire hiring process. It could reduce the need to hire agents within the same time zones and eliminate the massive costs of training staff in ...
U.S. Presidential Election: Big Implications for the Nearshore Region
Oct 15, 2024 · The U.S. presidential election is imminent, and the results on November 5th could have a significant impact on the geopolitical landscape. Latin America and the Caribbean may seek to strengthen economic ties with the United States …
Breakdown: How Latin America Views Trump 2.0
Latin America and the Caribbean have lots of reasons to view Donald Trump’s victory in the US presidential elections with trepidation. Here’s what the region’s leading media organizations are saying about the “Strongman’s” return to power. Trump: Friend or foe of Latin America?
Grasping Amazon’s Dominance in Costa Rica - Nearshore Americas
Amazon’s history in business has been one of utter dominance wherever it goes. Whether in the US, Europe, APAC or Latin America, the consequences of Amazon’s arrival run deep in every market it has set foot on, transforming not only the face of retail, but also technological capabilities, logistical channels and the overall labor landscape.. In the case of Costa Rica, Amazon stands as one ...
Everise CEO: Managing a $1 Billion BPO with Healthcare Savvy
The number is impressive for a relatively new company. Everise was established in 2016 and was sold four years later to Brookfield for a reported US$450 million. Today, the company claims to have 19,000 employees spread across facilities in Asia-Pacific, Europe and the Americas.
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